Refund policy

Order cancellations

We begin processing online orders right away, so we’re unable to cancel orders once they’ve been submitted. If you no longer want an item, please wait until it arrives and then start a return for any eligible merchandise.

Returns & exchanges

We want you to love your RUJO purchase. Eligible full-price items may be returned within 30 days of delivery, provided they are unworn, unused, undamaged, and returned in their original packaging.

Sale, promotional, and Final Sale items are not eligible for returns, refunds, or exchanges. Gift cards and package-protection purchases are also non-returnable.

To begin a return or exchange for an eligible item, please visit the RUJO Returns Portal: https://returns.rujoboots.com/returns-portal/login.

Shipping

Eligible purchases and returns over $50 qualify for free shipping. Sale items and gift cards are not eligible for free shipping, returns, refunds, or exchanges.

Please send approved returned merchandise to:

726 1st Ave
Dallas, TX 75226

Refunds & exchanges

Once we receive your return, we’ll email you to confirm it has arrived and let you know whether it has been approved.

For approved returns, we may provide an exchange, merchandise credit, a refund to the original payment method, a check, or another appropriate resolution. The available option will depend on the return and the item involved.

A note about eligibility

We reserve the right to refuse a return or exchange, or apply additional conditions, when an item does not meet the requirements above.