All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See https://rujoboots.com/terms-and-conditions.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item provided it shows no visible signs of wear or damage. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards. These items are not eligible for return, refund or exchange.
To initiate a return or exchange, please fill out the returns and exchanges card located in the boot box. Then use the prepaid return label to ship the boots back to us.
RUJO Boots offers free shipping on all purchases and returns. All returned merchandise should be sent to us at 726 1st. Ave, Dallas, TX, 75226, using the return shipping label included with your purchase.
REFUNDS & EXCHANGES
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.